Terms of service

Welcome to Wilkie Brothers ! The terms "we", "us" and "our" refer to Wilkie Brothers . Wilkie Brothers operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Wilkie Brothers is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.
To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current and complete and that you have all rights necessary to provide this information.
You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR PRODUCTS

We have made every effort to provide an accurate representation of our products and services in our online stores. However, please note that colors or product appearance may differ from how they may appear on your screen due to the type of device you use to access the store and your device settings and configuration.
We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be the same as depicted or rendered in our online stores.
All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region or jurisdiction, on a case-by-case basis.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase. Wilkie Brothers reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until Wilkie Brothers confirms acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting, as Wilkie Brothers may be unable to accommodate cancellation requests after an order is accepted. In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the e‑mail, billing address, and/or phone number provided at the time the order was made.
Your purchases are subject to return or exchange solely in accordance with our Refund Policy [
You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

SECTION 4 - PRICES AND BILLING

Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs or import charges.
Prices posted in our online stores may be different from prices offered in physical stores or in online or other stores operated by third parties. We may offer, from time to time, promotions on the Services that may affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern.
You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our stores. You agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
You represent and warrant that (i) the credit card information you provide is true, correct, and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any.

SPECIAL OFFERS, DISCOUNT CODES, AND PROMOTIONS

Sheldon and Hammond Pty. Ltd reserves the right to put limitations on the combining, stacking, and use of any and all Sheldon and Hammond Pty. Ltd promotions done via the website, email, social media, or any other channels where Sheldon and Hammond Pty. Ltd promotions are detailed and/or distributed. Sheldon and Hammond Pty. Ltd reserves the right to pause all promotions, codes, and referral programs for sales and for all new product launches. Any and all promo codes (i) must be used at the time of purchase, (ii) cannot be used retroactively, (iii) cannot be stacked, and (iv) cannot be used in tandem. Any product returned with an order that used a promo code will have the discount code value subtracted from the refund value.

WELCOME DISCOUNT TERMS

New customers are eligible for a 10% welcome discount on their first order when they sign up to our mailing list.
A minimum spend of $50 (excluding shipping) is required to activate the discount.
The discount must be applied manually at checkout provided upon sign-up.
This offer is valid for one-time use only and cannot be combined with other promotions or discounts.
Not valid on clearance items or gift cards.

PAYMENT OPTIONS

We offer a variety of secure and convenient payment options to suit your needs:
Credit & Debit Cards (Visa, Mastercard, American Express) PayPal Shop Pay Apple Pay Google Pay Afterpay

How does Afterpay work?

Pay it in 4, interest-free.
Afterpay lets you enjoy your purchase immediately and pay for it over four interest-free instalments, due every two weeks.

How to use Afterpay at checkout:
Add eligible items to your cart (order total must be between $50 and $4,000). Select Afterpay as your payment method at checkout. Follow the prompts to log in or create an Afterpay account. Enter your login details and CVC to complete your purchase.
What you need to get started:

An Australian credit or debit card Be over 18 years of age Have an Australian residential address

Once your first order is approved, you can use Afterpay for future purchases simply by logging in and confirming your payment details. Note: Not all items may be eligible for Afterpay. Please ensure your cart meets the requirements before selecting Afterpay at checkout. We require a minimum spend of $50 in order to use AfterPay.
Got more questions? Visit the Afterpay Help Centre for more information.

AGE VERIFICATION FOR QUEENSLAND ORDERS

In compliance with Queensland laws, we must verify the identity of any customer purchasing knives. If your order includes a Queensland address, you will be prompted to complete an age verification process after checkout.

Failure to complete this verification may result in delays in processing your order. Please ensure that your billing address and name match the details on your ID. We may contact you if further information is required.

To ensure secure processing and delivery of your order, we require identity verification for all shipments to Queensland. Customers must provide one of the following valid forms of identification:

Driver’s license Passport Government-issued ID (local or national) The name on the ID must exactly match the name on the billing address. If a different name is used, or if a translated name appears that does not match the ID, we will be unable to verify your identity.

Please note: Delays in verifying your ID may result in processing and delivery delays. We appreciate your understanding and cooperation in helping us maintain a secure shopping experience.

SECTION 5 - SHIPPING AND DELIVERY

We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer products to the carrier, title and risk of loss passes to you.

SECTION 6 - INTELLECTUAL PROPERTY

Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by Wilkie Brothers , its affiliates or licensors and are protected by U.S. and foreign patent, copyright and other intellectual property laws.
These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Services without our prior written consent. Except as expressly provided herein, nothing in these Terms grants or shall be construed as granting a license or other rights to you under any patent, trademark, copyright, or other intellectual property of Wilkie Brothers , Shopify or any third party. Unauthorized use of the Services may be a violation of federal and state intellectual property laws. All rights not expressly granted herein are reserved by Wilkie Brothers . Wilkie Brothers 's names, logos, product and service names, designs, and slogans are trademarks of Wilkie Brothers or its affiliates or licensors. You must not use such trademarks without the prior written permission of Wilkie Brothers . Shopify's name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.

SECTION 13 - PROHIBITED USES

You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or harm any of our employees or any other person; (e) to transmit false or misleading information; (f) to send, knowingly receive, upload, download, use, or re-use any material that does not comply with the these Terms; (g) to transmit, or procure the sending of, any advertising or promotional material, including any "junk mail," "chain letter," "spam," or any other similar solicitation; (h) to impersonate or attempt to impersonate any other person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which, as determined by us, may harm Wilkie Brothers , Shopify or users of the Services, or expose them to liability.